Frequently Asked Questions
Get the FAQs
SHIPPING & RETURNS
Q: What is your return policy?
A: Because We Care, No Returns. Due to our product's nature, being a sanitary product, Seat Sitters™ ensures cleanliness while you travel. Therefore, we cannot resell any items that have been opened or used. Each product is sanitary, sealed and packaged carefully for quality protection for our clients.
Q: Where do you ship to?
A: We ship our products Worldwide! International shipping takes an estimated 7-21 business days depending on location. Please note that we are not responsible for any delays or fees due to customs. Please contact your local postal service to understand customs and duties correlated with your location.
Q: What are your shipping options in the United States?
A: Standard shipping which takes an estimated 3-5 business days. Should you need a rushed shipping option, feel free to email us at email@example.com.
SIZE & MATERIAL
Q: What are the dimensions of the seat cover?
A: Our seat cover's dimensions are 63 inches x 25 inches.
Q: Are they reusable or disposable?
A: Our seat covers can be reused or disposed of after use. This is completely up to the passenger.
Q: What are the care instructions?
A: To ensure the best results, wash on delicate/cold cycle and lay flat/dry on delicate cycle.
Q: When installing my seat cover will I be in other passengers' way?
A: Our seat covers were designed for easy use. You can install the seat cover in seconds without holding up the line on board.
Q: Are our seat covers waterproof?
A: While our seat covers are not 100% waterproof, they are water repellent.
SIZE & MATERIAL
Q: Do the seat covers fit on first class and business class seats?
A: Our seat covers fit on all domestic airline first class, business class and coach seating.
Q: What are the seat covers made out of?
A: Our seat covers are made out of a non-woven, eco-friendly fabric.
Q: Will the seat cover interfere with the seat monitor behind me?
A: Our seat covers are designed to NOT interfere with the seat monitor behind you. Follow along with the “How to Install” card provided in your kit for installation instructions.
ORDER TRACKING & DELIVERY
Q: How do I track my order?
A: After your order is processed by our shipping department (estimated 1-2 business days) an email will be sent to you with your tracking information. Please note that it may take up to 48 business hours for UPS and/or USPS to update within their system.
Q: What if my order has not been delivered?
A: If after contacting the shipper (UPS or USPS) and you still need assistance regarding the location of your package feel free to contact us at firstname.lastname@example.org. One of our representatives would be happy to assist you!
Q: What do I do if I receive a damaged product or missing items?
A: In the rare event that you receive an item that is damaged or incomplete, please contact email@example.com with images of the damage. Our representatives will be able to assist you with more instructions from there.
CORPORATE PARTNERSHIP & WHOLESALE
Q: Do you offer wholesale?
A: Yes, please contact our sales team at firstname.lastname@example.org.
Q: Do you offer a private label?
A: We are proud to offer corporate partnerships with our branding. If you are interested, please contact us at email@example.com. We have a lot of great ways to brand your business or organization in a cutting edge way that is stylish and impactful.